Yes! Having a back up doula in place, is vital to our support. Calling on a back up doula is rare but it has happened - life is unpredictable and this is why we have you covered. Most of the time, if we need to attend a birth or something else comes up and we can’t be at our session, we will be able to reschedule.

Generally, our back up doulas are doulas on the team. However, sometimes we do contract back up doulas outside of the team. Any back up doula will share similar doula philosophies and training - we know that we can count on them for support.

We always ensure that you have your back up doulas contact information, if you need to reach them. You do not ever have to exchange money with your back up doula, as we have contracted them to be a backup for you. We can always set up a phone or video call with your back up doula, prenatally - this is often a comfort to families - just let us know!

All doulas (other than Kate) now run bookings, paperwork and payments through their own businesses.

Once you’ve chosen a package and submitted your first payment, your doula will ask you to complete e-intake and consent forms.

You will then communicate with them about scheduling.

All the doulas on our team only take on a select number of families per month and we do our best to ensure that due dates are spread out. That said, nobody knows when a baby will arrive!

We ask that you do your absolute best (we will too!) to communicate with us in advance, to set up your day time schedule with us.

Once you sign on with us, we’ll further discuss when and how to get in touch. But in a nutshell, we’re available between the hours of 9am and 9pm every day for text and email support. These times may vary based on the doula you’re working with, so please talk it through with them.

Phone calls can be scheduled on an as-needed basis. 

Postnatal visits are catered to your needs. We always include a check in chat, as a way to debrief and catch up on how parenting is going. 

We can also offer practical help such as:

• Offering tips and answering questions on infant care, breastfeeding and feeding, babywearing, and infant sleep.

• Offering tips and answering non-medical questions regarding your own health, healing and well being.

• Light housework, such as putting on the laundry or folding your baby's clothes and prepping snacks or a light meal for you.

• Watching your baby while you take a nap.

• Offering some breathing and light movement options to help you better and more connected to your body again.

We do not:

• Drive family members anywhere.

• Do any heavy cleaning.

• Babysit children (unless this is agreed upon in the contract).

• Provide any medical care or medical advice.

Our minimum length of time is 1.5 hours for a breastfeeding or infant session, with an IBCLC.

Most of our postpartum doulas have a minimum 3-4 hours of length for their in home, daytime postpartum visits.

Thanks for asking! We always like to know if we’re entering a home with pets. The majority of our team are allergy free and feel comfortable with dogs & cats, of all sizes.

This is a resounding yes. If you know that you will need postpartum doula care, pre-booking will guarantee that you've got support. Our doulas book months in advance and take on a limited amount of families. So booking early is always a good idea.

You can always start with a smaller, 12 hour package, if you're not yet sure how many hours you might need. You can then add on hours later on, depending on your doula's availability.

Yes! While masking rules are now relaxed, we are happy to wear a mask, upon request.

We will wear a mask during heavy transmission times or cold, flu or Covid-19. We will also wear a mask if someone in our household is sick.

We will reschedule our visit if we are sick.

We also wash our hands as soon as entering any home and regularly during birth support.

Unless there are extenuating circumstances (ie: a loss or Covid-19 restrictions), we are not able to offer refunds. Covid-19 has increased our ability to be flexible. In the past 18 months we have had to rejig support offerings, for some families, by moving to online support or offering extra postpartum support in lieu of birth support.

50% of your package price is payable upon signing – unless you’d prefer to pay for the entire thing at once, which is fine too. The remainder will be due by the start of your first visit.

Payment by e-transfer is preferable but we can also accept payment via credit card upon request. HST will be added to your invoice.

We know life can be unpredictable (especially with a baby). However, we do require 24 hours notice for any changes to appointments. A $50 fee will be applied if 24 hours notice is not provided.